How To Shop In Lockdown

So we are now on Lockdown 3.0 (or maybe it's the 3rd or 4th version of the 2nd lockdown, not sure ;) ... which means we are getting to be pretty good at working our way through this with all of you riding shotgun :) ...  

Here’s how we are doing things …

1.    We are open 24/7 for all of your online shopping needs!  We are working hard to make sure our inventory is up to date and accurate on the site … sometimes it’s just not, so we are contacting you to let you know that … thanks for being so speedy with your responses to our emails to you!

2.    You can order online and choose to have your package available for curbside pickup … I’m aware that for some of you, you get caught in a loop on the site that doesn’t allow you to choose the store pick up option (you are sent straight to having to pay for shipping) … I’ve contacted SHOPIFY  to ask for guidance on how to direct you out of that swirl and their reco is to have to clear your caches and cookies and start again … in the meantime, please call or email me (sharon@collected-joy.com) and we will try to help you through this …

3.   Window shopping can still happen but differently now in this new lockdown to ensure we keep you and all of us inside safe AND to avoid me getting fined for not adhering to the new rules ... please do your research/pre-shopping online so we can be as quick and as efficient as we can for you … so basically, please come to the window with your list and we will shop inside for you ... we will then ask you to call us to pay over the phone and then we can hand the package over to you without any contact being made ... believe me, I wish there was a better way to adhere to the safety standards being set.

4.    Speaking of quick, my system autogenerates a 3 day lag before your order is ready – we are working to getting things done for you within a day or two at the latest ...

Thanks to you all for being so amazing, so supportive and continuing to shop locally and to support all of us small businesses!  We are smiling like fools behind our masks every time you stop by to pick up your orders!

xo

Sharon

• 416.546.5989 Kingston Road Store
• 416.486.8466 Mount Pleasant Village Store
• Sharon@collected-joy.com